FAQ (Frequently Asked Questions)

Common Questions, Straight Answers

What kind of support do you offer?
Everything from fixing email issues and setting up devices to guiding you through tech decisions and tools. If it involves your digital life, I can probably help.

What if I don’t use all my monthly hours?
Unused hours don’t roll over, but you’ll still get ongoing peace of mind and priority access. The idea is to keep things simple and predictable.

Do you support Macs or Windows?
Both! I’ve worked with a wide range of devices and systems.

Can you help me in-person?
If you’re local, yes. Otherwise, most things can be handled remotely via screen sharing or phone.

What if I go over my monthly hours?
I’ll let you know before billing any extra. It’s part of the Trust Meter system — no surprises.

Do you offer web or email hosting?
I can advise you on tools like GoDaddy, Microsoft 365, or Google Workspace, but I don’t host services myself.

Do you sell hardware or software?
Nope. I’ll recommend tools I trust, but I don’t resell anything. That keeps my advice unbiased.